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Heatfree Hair's CEO Shares How To Stand Out In A Saturated Market
When Ngozi Opara Sea started Heatfree Hair almost a decade ago, curly and kinky extensions weren't the norm on the market as they seem to be today, especially if you wanted those textures in quality human hair. Beauty supply stores mainly sold synthetic curly hair, and there was a surge of renewal for women who were just beginning to embrace natural styles, taking to YouTube to experiment with new techniques and styles.
"I just knew there was a market out there for women who were going natural, who were big chopping, and who wanted more human hair options for extensions, so that's where Heatfree Hair came in."
Trained as a stylist, she even went as far as traveling to China to see, first-hand, the whole process of manufacturing and shipping hair, and she meticulously came up with the right formula for wigs and extensions to match the beautiful coifs of a client base she was sure would love it.
Image courtesy of Ngozi Opara Sea
Today, Ngozi heads a multimillion-dollar empire that includes the Heat Free Factory, which runs exclusively to manufacture the company's line of products. Customers can get closures, wigs, wefted tracks, clip-ins, and ponytails in textures that range from 3B to 4C. The company ensures you're getting 100 percent virgin hair that can be dyed and styled just as if it were growing out of your scalp, and the versatility is very evident, with options that can go from blow-outs, to twist-outs, to wash-and-gos, to kinky twists, to Afros, and back.
Well, we still can't ignore the fact that the market has also changed tremendously. There are now hundreds, if not thousands, of online vendors selling curly extensions, and so many new hair companies are cropping up via Instagram and Amazon. And some brands that once only offered straight and wavy hair have been diversifying, and even beauty supply stores have finally caught up.
The difference with Heatfree Hair is that it continues to stand out, scaling for longevity in the hair space and building an online community of 200,000-plus to boot. With her factory, she's also disrupting by being self-run and self-managed. (Thus, sis is, essentially, the plug, cultivating what her company offers from start to finish versus adding a custom tag on products that were bought from a secondary source or vendor.)
Image courtesy of Ngozi Opara Sea
"We were―and still are―very selective with what we offer our customers, from how the hair is sourced, to the production, to the marketing. We want our customers to truly feel beautiful and purchase hair that they can be proud of spending their money on."
So, the question is: In what is often seen as a saturated market, how can an entrepreneur remain viable and thrive? Let's take a page from Ngozi's journey with these key points for success. (And a plus: These insights can apply to any business or industry):
1. Authenticity dominates every time.
Ngozi and her team are keen on remaining true to the company's goals of providing premium human hair that is responsibly sourced, with an emphasis on premium and proper sourcing. "When you're dealing with human hair, it's important to know exactly where it came from and to be honest about what you're getting, how you're getting it, and the quality. There's a commitment to really be part of that process and to look at what we're choosing to supply women who are going to use our products to style their hair," she added. "We don't really chase trends or what the next person or company is doing. We like to really target what we do and excel at that."
2. Trends can die but great customer service never gets old.
"We have been able to build a good relationship, and the key to that is great customer service," Ngozi said. "It's really been great because the customers we had in those early days are the same customers we have today. Customers No. 1 or No. 50 are still buying from us," Ngozi said. "And having a customer retention rate of above 40 percent just shows the level of customer loyalty we have as a company."
And what does good customer service look like? It's actually asking your customers what they like, what they would like to see in the future, and getting insights on how exactly they use your products. It's also quickly addressing issues, being relatable, and putting customers first in any initiatives or campaigns you choose to do to market your products or services. A good word on a great experience from one customer can lead to many new customers and thus, loyalty ushers in growth.
Image courtesy of Ngozi Opara Sea
3. Know when to pivot and diversify what you offer in order to continue to show up for your loyal customers―and gain new ones.
"With Covid, we had major issues with the manufacturers shutting down. HD lace had become very popular and everyone wanted it, but we couldn't get lace. There was a shortage," Ngozi said of a recent challenge her brand faced. "Well, we decided, hey, let's offer the headband wigs. And they began to sell out! Our customers really loved those, so we're glad we were able to pivot to offer that since we couldn't with the lace wigs."
For Ngozi, it was a matter of thinking of how she could cater to the needs of her customer when her company couldn't offer something else that was in demand. "It's another product part of our line that can be an asset along with, now, the HD lace wigs and closures. Oftentimes it's about timing and reacting in a way, again, that serves the customer."
4. Forward-thinking is key, and having a vision separates a short win from a long-term one.
"Listen, in 2019, we were thinking of 2020 or 2021. We're always trying to get a step or two ahead in terms of what we dream of doing. We like to strategize what we'll offer way ahead of time," Ngozi said. When you have a vision that focuses on the future, you're not so set on duplicating what someone else has done or trying to be a replica of another concept. Having a mindset that looks to the future and seeks to be a trendsetter vs. a follower of trends, is a must.
5. Do your research and build an understanding of the ins and outs of the industry you're in.
"I moved to China and really got to know all about how they made the hair, how the hair was produced, and the whole business behind it. I like to have a hands-on presence in what I'm trying to do," Ngozi said. It's also a great idea to research the ingredients, processes, and other aspects that will contribute to solving a specific problem or meeting a need. For Ngozi, it was always about being able to give women the opportunity to provide extensions and wigs that could be a positive part of growing one's kinks, curls and coils. "We just want women to enjoy the experience, to wear our products throughout every transition of not only their hair but of their lives, and to enjoy!"
For more on Ngozi Opara Sea and Heatfree Hair, visit @ngozioparasea and @heatfreehair on Instagram or HeatfreeHair.com.
Featured image courtesy of Ngozi Opara Sea
This article is sponsored by Hulu.
UnPrisonedhas returned for its highly anticipated second season, delving deeper into the complex dynamics of the Alexander family.
The series premiere comes a year after its debut season garnered rave reviews from fans and critics and earned record-breaking ratings for Hulu's Onyx Collective brand. UnPrisoned's success can be attributed to its raw, relatable themes and comedic appeal.
Inspired by creator Tracy McMillan's life, the show follows Paige (Kerry Washington), a therapist and single mother whose life takes an unexpected turn when her father, Edwin (Delroy Lindo) --who was released from prison-- moves in with her and her teenage son, Finn (Faly Rakotohavana).
Throughout UnPrisoned's first season, viewers witnessed how Edwin's incarceration deeply affected Paige's life and relationships. In the series, Paige unpacks her trauma through interactions with her inner child and her online followers. Meanwhile, Edwin is overcoming specific struggles with his own past that led to his life of crime, including a dysfunctional upbringing and his mother's arrest. As the Alexanders attempt to reconcile, new challenges arise.
This new season promises to further explore their unconventional family dynamic. Here are several compelling reasons why season two of UnPrisoned should be on everyone's watchlist.
The Alexander Family Life Is Still In Shambles
UnPrisoned's second season resumes where the series left off, with Paige grappling with the fallout from her troubled therapy practice and Edwin navigating life independently after moving out. Meanwhile, Finn faces his own challenges. The teenager is battling anxiety and seeking information about his father—a topic Paige avoids discussing.
The Alexander Family Are Attending Therapy To Resolve Their Underlying Issues
Amid the chaos in their lives, the Alexander family decides to mend their bond by confronting their past traumas. They seek professional help and attend therapy sessions with a “family radical healing coach,” played by John Stamos, a new cast member. This collective effort aims to unravel the complexities of their shared history and strengthen their relationships.
The process of unraveling each character's internal conflicts and their potential impact on future relationships may clash with Paige's textbook therapy approach. While Paige is used to being in the therapist's seat in both career and family, this forces her into the unfamiliar role of a patient during therapy sessions. This shift would compel her to look in the mirror and try a radically different approach.
The Alexander Family Learned A Big Lesson During A Therapy Session
In therapy, the Alexanders are tasked with addressing their individual traumas to salvage their remaining relationships. One of the family therapist’s eccentric suggestions was an exercise involving a family wrestling match. During this session, Paige faces tough questions about her refusal to share information about Finn's father.
While it's unclear whether this scene is reality or fantasy, the image of the family duking it out in the ring certainly makes for hilarious yet compelling television.
Paige Tries Dating Again Following Failed Relationships
Amid her life's chaos, Paige decides to step back into the dating field. However, her many attempts have left her with mixed results. The dating apps have turned out to be a fail, and an outing with her ex Mal (Marque Richardson), who is also her father's parole officer, doesn’t go quite as expected after he brings an unexpected guest – his new girlfriend.
The situation takes an awkward turn when Mal's new partner learns why the former couple split, partly due to Paige's self-sabotage.
UnPrisoned Is A Perfect Balance Of Comedy And Drama
As a dramedy, UnPrisoned takes a comedic approach to its heavy subjects. The show takes us on a ride with Paige's dating misadventures and navigating a friendship with her ex.
Other lighthearted moments include Edwin's attempts at CPR based on online videos and, of course, the antics of the Alexander family's unconventional new healing coach.
The second season of UnPrisoned is now available on Hulu.
UnPrisoned | Season 2 Trailer | Hulu
Feature image courtesy
Summer Travel Guide: 9 Safest Vacation Spots For Black Women
When it comes to planning and choosing our international travels, there’s one question that is bound to come up: “Is it safe for Black women?”
At times, our travel plans can be halted by whether or not our desired destination is safe not only for solo travel but for overall protection as women of color. We want to have fun, go on excursions, taste the food, and let our hair down, so the last thing we need on our minds is navigating microaggressions and worrying about our safety.
According to a report by The Mandala Research Firm, 17% of Black Americans take one or more international trips and travel locally more than six times per year. Even more exciting, 42% of Black Americans said they would spend more in 2020 on travel than in 2019 (pre-Covid), and 50% of Black adults (16% more than the general population) are more likely to travel to locations associated with their ethnic or cultural heritage. All of this goes to show that we’re not afraid to pack our bags and book flights to our heart's desire.
Our passion for travel and exploration highlights a growing desire to connect with a wide range of cultures while discovering new fresh locales. By choosing destinations with positive reputations for safety and belonging, you can enjoy your next adventure with peace of mind. And to help, we’ve provided a list of the best vacation spots to add to our travel bucket list.
1.Havana, Cuba
Known for its vibrant culture and welcoming locals, Havana offers a unique travel experience for you and your girlfriends. Stroll through the historic streets of Old Havana and immerse yourself in the lively music and dance scenes that make this city unforgettable.
2.Rio de Janeiro, Brazil
Famous for its Carnival, stunning beaches, and warm hospitality, Rio de Janeiro is a lively and safe city to explore all year long. Don't miss a visit to the iconic Christ the Redeemer statue and the bustling Copacabana Beach for a true taste of Rio's energetic spirit.
3.Belize
With its beautiful beaches, diverse wildlife, and laid-back Caribbean vibe, Belize is a safe and adventurous destination for travelers. Discover the underwater wonders of the Belize Barrier Reef and explore ancient Lamanai Maya Ruins.
4.Paris, France
Who doesn’t have Paris, the city of lights, on their travel list? Renowned for its art, fashion, and iconic landmarks like the Eiffel Tower, Paris offers a blend of romance and safety for travelers. Wander through the charming neighborhoods of Montmartre and Le Marais, explore the Louvre, and indulge in the city's exquisite culinary delights.
5.Lisbon, Portugal
Portugal's capital city, Lisbon, charms visitors with its historic architecture, delicious cuisine, and welcoming atmosphere. Enjoy breathtaking views from São Jorge Castle and savor traditional pastries at the famous Pastéis de Belém bakery.
6.Bali, Indonesia
We’ve all seen the viral photos off the Bali coast and Gates of Heaven, so why not make it a reality? Famous for its lush landscapes, vibrant culture, and serene temples, Bali offers a safe and enriching travel experience in Southeast Asia.
7.Tokyo, Japan
Recently, the value of the Japanese Yen has seen a significant drop, making it the lowest it has been against the dollar since 1986, which also means that there’s no better time than now to make your travel plans to the renowned cultural hub.
8.Accra, Ghana
There’s no FOMO like the kind felt from seeing all the beautiful faces enjoying their holiday at Ghana’s Afrochella Festival, so let this be your sign to start planning the trip now. Often referred to as a welcoming home for the African diaspora, Ghana offers rich cultural experiences and a sense of belonging. Explore the vibrant markets of Accra and visit the historic Cape Coast Castle to connect with the nation's poignant past.
9.Seoul, South Korea
You may be surprised to find this city on the list, but for Black travelers, Seoul is said to be one of the safest and most exciting cities to travel to. There will be plenty to eat, buy, and experience from this city’s rich history and culture.
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Featured image by Klaus Vedfelt/Getty Images