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Digital Nomads Share Their Vacation Rental Horror Stories
There's almost nothing more frustrating, heartbreaking, and totally devastating for a travel lover than a totally horrible lodging experience. Let's paint a picture here: You've been saving up for that anniversary trip with your bae for the past six months. You've finally got your coins together and booked your flight. Now, all that's left is to find a place to lay your heads. You and your boo prefer to steer clear of traditional resorts or hotels—they're just not your vibe—so you go to one of the top online platforms for booking cool, short-term vacation rentals.
You see the perfect spot: close to the beach, great views, chic decor, and within budget. The property even boasts a high rating and self-check-in. You take out your card, choose your dates, and seal the deal with no problems, until you finally reach your destination.
Though the listing looks somewhat like the photos, the toilets and showers don't work properly, and there are seedy characters posted up around the property. When you contact the host, they top it all off with insensitivity and apathy, so you and bae thug it out for a night and leave in the morning.
Well, this happened to me.
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It Was All Good... Until It Wasn't
My man and I were catfished. Bamboozled. Hoodwinked. And we had to shell out more money or even risk finding no replacement lodging at all due to the efforts of a dubious host.
On top of that, said host was also rated very highly and decided to send a nasty message about how I was jeopardizing the rating when I told the truth about my experience in my final review. And this isn't my only horror story. In the second of my top five worst lodging experiences, I had a host cancel my booking just a few days before I was set to travel, claiming that the rate I'd gotten when I booked the home was "out of date" and snarkily wishing me "luck" in finding a budget-friendly replacement during "high season."
Hundreds of dollars for the booking had already been debited from my account, and it would have taken up to 15 days to get the funds back had I not contacted the platform's customer service reps multiple times via multiple channels and advocated for myself. I got my funds back within 48 hours, but only after a lot of stress, dozens of emails, numerous chat messages, and back-to-back phone calls.
Needless to say, I had to give privately owned spaces a break for a while, and for the past few years, I've mostly stayed at traditional hotels, booking them through the usual channels (either the brand's website or the tried-and-true third-party sites.) But what did I learn? Always contact the host before booking, even if they're rated highly. (It's a great opportunity to find out more about the property, get a sense of what type of host you're dealing with, and gauge whether something could be fishy or too good to be true.) Keep those emergency funds on deck. Have a plan B, C, and D. And last, but certainly, not least, trust my gut.
If you can relate to any of this, just know we're not alone. (And when you check out Consumer Affairs and the Better Business Bureau, there's some interesting information, to say the least.)
While there can be amazing experiences offered by hosts on popular vacation rental sites, there are also cautionary tales that we all can learn from. Check out a few more vacation rental horror stories from travelers and how you can avoid a totally horrible experience.
Chanice took her love for travel to the next level, starting an online travel platform, Fly with Queenie, and hosting experiences in the U.S. and abroad. She's traveled to Mexico, Jamaica, and Tanzania, to name a few, and has booked lodgings and experiences via popular online sites like many other travelers. She's definitely had her fair share of both amazing and not-so-amazing experiences while globetrotting.
"I had a client who wanted me to plan a birthday trip for her and her friends to Jamaica. I wanted to give her multiple options instead of just hotels, so I checked on Airbnb as well," she recalled. "I saw a property that was in a good area, had a 4.5 rating, the photos looked good, and it had a local owner which was great because I'm an advocate of supporting locally owned properties."
Adding Insult to Injury...
Things took a turn when she contacted the host about details that she said weren't listed via the online post. "I had specific questions regarding whether it was possible to pay to have someone make an authentic Jamaican meal, as well as specific questions pertaining to transportation options the host mentioned, were available."
"The host wrote back almost immediately and basically told me I could not book the property, accused me of not reading the ad clearly, and even threatened that if I were to book, my reservation would be canceled. The tone of the correspondence was so rude and it was a complete turn-off."
Chanice said the exchange made her feel "insulted," as if she'd done something wrong by simply asking questions about the property and its offerings. She added that the host even blocked her. "The customer service was horrible, especially from one Black person to another. As someone who has a business, even if a customer asks a question that is already answered in your ad, you should be nice and courteous to them. Your tone should always be kind and friendly to retain the customer."
Airbnb has "host reliability standards" listed on its site, and they include an expectation that hosts or co-hosts "are available to respond to guest inquiries or unexpected issues that may arise during stays," and that they "should be responsive and willing to answer questions."
While Charmin never got a chance to be an official "guest," (and dodged a bullet in terms of a potential problem for her clients) she said she reported the host's behavior via the appropriate channels. "I'm not sure what the resolution was but I hope that he was talked to about the feedback I gave."
The Advice
For travelers using online booking sites to book private homes and experiences, Charmin recommends reading beyond the first few reviews of a place or experience. After using her own online platform to share what happened to her, she found out that other travelers who'd actually stayed at the host's listing had issues including water pressure outages, rude exchanges, and unanswered questions. Also, upon looking further into reviews about the property on multiple sites, there were several that went into detail about issues with the host and property.
"Had I read more reviews despite the host having a 4.5 rating out of 5, I would have seen the many comments about the host being rude in person," she added.
"My advice is to also check to see if the property is listed on social media websites or other property booking websites and read those reviews as well. Even if the host has a good rating, there may be a bad review in the middle of a decent review or constructive criticism that you may be overlooking."
It's also a good idea to ask other travelers and locals via forums like Trip Advisor or Facebook groups, and see if they've ever either stayed at the property, are familiar with the host, or live near the area. While you want to be fair and make the best decision for your travel needs, it's always good to be armed with the information in order to do so.
Latrice Darlene, Educator & Travel Entrepreneur
Latrice, a Paris-based educator and founder of lifestyle platform Paris Chic Code, took a trip to Curacao a few years ago and was expecting the best at a luxurious property where she and her friend would be staying in separate but nearby rooms. "We rented this gorgeous apartment in Curacao and it had a beautiful view," she said. They'd enjoyed lounging at the beach, visiting historic sites, taking a trip on a yacht, and vibing with salsa dancing.
When Luxe Goes Left...
"After a night staying there, my friend kept complaining about itching and, after about the fifth day of our eight-day trip, we decided to lift the sheets on her mattress," she recalled. "It was bed bugs. My friend was hysterical." She added that they got in touch with the Airbnb customer service line based overseas. "We were arguing back and forth. They wanted us to take pictures of the bed. We sent them the photos and the woman said, 'That's not bed bugs.' Unfortunately, there's nothing we can do. If you want to check into another hotel, Airbnb will not be responsible for it.'"
They were devastated but wouldn't take no for an answer, so Latrice continued calling and asked for Airbnb's U.S.-based customer service. She also contacted the management for the building. "They were Dutch, and they were saying, 'Look we've never had a problem like this before. If we order a mattress, it's going to take another day to arrive. We can put you in another apartment,'" Latrice recalled. "My friend was enraged, and she didn't want to stay at that property. Then, because there was a dispute going back and forth, the management said, 'We've never had this problem. How do we know that it wasn't you who brought the bed bugs?'"
Latrice was sure that neither she nor her friend could've brought the bugs because they'd only been there for a few days and the mattress was stained as though there was an infestation way before they'd arrived. She ended up sending photos to the U.S-based customer service representative and a rep ended up offering to cover the cost of the remainder of their stay. Since her friend didn't want to stay at the same property and it would take a while for them to find another Airbnb, they decided to just book a hotel room.
She eventually got a full refund for the stay but it took months to get her money back and she had to use her credit card to book another hotel in the meanwhile.
"I didn't get my money back immediately. I'd already paid for the hotel. They credited me for the two nights that I didn't stay, for a new Airbnb," she said. "When I got back home, I got credited for the stay and the inconvenience but it took about two months for them to reimburse me for the full stay."
Despite the horrible experience, she and her friend were able to complete their trip. "In the second hotel, we had a beautiful view but we had to share a room. That was a bit of a bummer. We were annoyed by the situation and totally inconvenienced because we had to run around trying to find a hotel comparable to the original lodging we had. For the most part, it was fine. We had two days left, we had a pool and we made the best of it. If I were in a situation where I didn't have extra money or credit cards, I would've been up a creek."
Lessons Learned
Latrice's advice to other travelers who come across issues during their stay at a vacation rental is to document and report the issues immediately. "What I learned was that we waited too long to say something. We were there five days before reporting it, so it was almost like, 'Why didn't you say anything from the beginning?'" she said. "It's a very valid argument. We should have said something. She should have pulled the sheets back the first day."
She also added that though she had that experience, it doesn't stop her from booking vacation rentals nor has it added extra anxiety to her trips since. "I can't go into a hotel or lodging thinking something will be wrong. I trust that my trip will be amazing and deal with anything that might be to the contrary in that moment."
The travel tribe is sure to come through in times of need, so just know that if you've been through a horrible or uneasy experience at a vacation rental, they've got your back. Get some comfort and take heed from these stories. Be sure to be careful, diligent, and mindful when booking lodging or experiences online for your next travel adventure.
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This article is sponsored by Hulu.
UnPrisonedhas returned for its highly anticipated second season, delving deeper into the complex dynamics of the Alexander family.
The series premiere comes a year after its debut season garnered rave reviews from fans and critics and earned record-breaking ratings for Hulu's Onyx Collective brand. UnPrisoned's success can be attributed to its raw, relatable themes and comedic appeal.
Inspired by creator Tracy McMillan's life, the show follows Paige (Kerry Washington), a therapist and single mother whose life takes an unexpected turn when her father, Edwin (Delroy Lindo) --who was released from prison-- moves in with her and her teenage son, Finn (Faly Rakotohavana).
Throughout UnPrisoned's first season, viewers witnessed how Edwin's incarceration deeply affected Paige's life and relationships. In the series, Paige unpacks her trauma through interactions with her inner child and her online followers. Meanwhile, Edwin is overcoming specific struggles with his own past that led to his life of crime, including a dysfunctional upbringing and his mother's arrest. As the Alexanders attempt to reconcile, new challenges arise.
This new season promises to further explore their unconventional family dynamic. Here are several compelling reasons why season two of UnPrisoned should be on everyone's watchlist.
The Alexander Family Life Is Still In Shambles
UnPrisoned's second season resumes where the series left off, with Paige grappling with the fallout from her troubled therapy practice and Edwin navigating life independently after moving out. Meanwhile, Finn faces his own challenges. The teenager is battling anxiety and seeking information about his father—a topic Paige avoids discussing.
The Alexander Family Are Attending Therapy To Resolve Their Underlying Issues
Amid the chaos in their lives, the Alexander family decides to mend their bond by confronting their past traumas. They seek professional help and attend therapy sessions with a “family radical healing coach,” played by John Stamos, a new cast member. This collective effort aims to unravel the complexities of their shared history and strengthen their relationships.
The process of unraveling each character's internal conflicts and their potential impact on future relationships may clash with Paige's textbook therapy approach. While Paige is used to being in the therapist's seat in both career and family, this forces her into the unfamiliar role of a patient during therapy sessions. This shift would compel her to look in the mirror and try a radically different approach.
The Alexander Family Learned A Big Lesson During A Therapy Session
In therapy, the Alexanders are tasked with addressing their individual traumas to salvage their remaining relationships. One of the family therapist’s eccentric suggestions was an exercise involving a family wrestling match. During this session, Paige faces tough questions about her refusal to share information about Finn's father.
While it's unclear whether this scene is reality or fantasy, the image of the family duking it out in the ring certainly makes for hilarious yet compelling television.
Paige Tries Dating Again Following Failed Relationships
Amid her life's chaos, Paige decides to step back into the dating field. However, her many attempts have left her with mixed results. The dating apps have turned out to be a fail, and an outing with her ex Mal (Marque Richardson), who is also her father's parole officer, doesn’t go quite as expected after he brings an unexpected guest – his new girlfriend.
The situation takes an awkward turn when Mal's new partner learns why the former couple split, partly due to Paige's self-sabotage.
UnPrisoned Is A Perfect Balance Of Comedy And Drama
As a dramedy, UnPrisoned takes a comedic approach to its heavy subjects. The show takes us on a ride with Paige's dating misadventures and navigating a friendship with her ex.
Other lighthearted moments include Edwin's attempts at CPR based on online videos and, of course, the antics of the Alexander family's unconventional new healing coach.
The second season of UnPrisoned is now available on Hulu.
UnPrisoned | Season 2 Trailer | Hulu
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Is it just me, or do our bodies have an “If it’s not one thing, it’s another” vibe as we get older? And lately, new or recurring skin conditions have been yet another thing to add to the growing list of “WTF is this, am I dying?” When it comes to seborrheic dermatitis, it’s one of the most common skin issues, impacting 3 to 10 out of 100 people, per the National Institute of Health. You may have heard of it, been diagnosed with it, or will relate to this article and finally feel seen and relieved that there’s a name for what you’ve been going through.
We’re breaking down everything you need to know about seborrheic dermatitis, from what it is and its symptoms to shutting down a few common myths, and of course, how to know if you actually have it. Let’s get into it.
What Are The Signs?
You may be experiencing seborrheic dermatitis if your skin, eyebrows, scalp, or facial hair has dandruff, irritable skin patches, or flakes, according to the Mayo Clinic. More specifically, and on the verge of TMI, oily skin with flat white or yellow scales may also be a sign.
When it comes to rashes, it’s likely they’ll show up in a ring-like form (which is called petaloid seborrheic dermatitis). For the melanated folks, rashes may appear darker or lighter (per the National Eczema Association, people of color may get a more intense flare-up with lesions on the hairline and discoloration), while those with fair skin may experience red rash areas.
Where Is It?
While seborrheic dermatitis can occur on various body parts, it’s frequently seen on the scalp, according to the NEA. The Mayo Clinic notes that the condition also pops up on oily facial and body areas like the edges of one’s nose, eyelids, and eyebrows, as well as the chest and ears. Skin can appear inflamed with rashes and patches, and the scalp will typically battle with relentless dandruff.
Seborrheic dermatitis can be super irritating and frustrating, but fortunately, if you’ve been diagnosed, it doesn’t lead to permanent hair loss, and it isn’t contagious, The Mayo Clinic states. In fact, with doctor-prescribed treatment or products like special shampoo, it could disappear or at least reduce flare-ups.
What Triggers It?
It’s difficult to pinpoint what specifically causes the condition. The Mayo Clinic points out that it could arise thanks to too much oil in the skin or the presence of Malassezia, a type of fungi. Commonly, things like fatigue, weather changes, and stress also play a role. More serious conditions that can trigger it range from Parkinson’s and depression to HIV, as well as the aftermath of life-altering events like a heart attack.
Bronchitis, strep throat, the flu, tonsillitis, and ear and respiratory infections are also known to cause flare-ups, along with skin issues like bruises, sunburns, scratches, and bites, per the Cleveland Clinic.
Interestingly enough, the NIH notes that seasons changing has a role too. Seborrheic dermatitis can disappear in the summer months, and then make a comeback like it never left in the winter.
Who Does It Affect?
Unlike many other things we go through as women, seborrheic dermatitis is actually more common for men, according to the NIH. It often appears for the first time in the young adult years or for those who are older than 50.
What About Psoriasis Though?
Seborrheic dermatitis is often compared to psoriasis, and for good reason. They both impact the skin, especially the scalp area. They can both also leave scaly patches on the skin, flakes on your hair, and cause itching. However, they’re not identical. Healthline notes that areas of seborrheic dermatitis flareups are typically easier to remove compared to psoriasis. Psoriasis also tends to be sorer and more tender, while seborrheic dermatitis can itch or create a burning sensation.
Let’s Clear The Air
There are a few rumors about the power of seborrheic dermatitis and what it can cause. So let’s break down the truth for a second. According to the NEA, this condition is not cancerous, nor does it indicate or increase a higher risk for cancer in the future.
Just a reminder, it doesn’t cause hair loss, nor is hair loss a symptom. If you are experiencing concerning hair loss, it is likely a sign of something else.
How Can You Treat It?
Seborrheic dermatitis can be treated pretty easily (praises be). Certain medicines like shampoos with tar, anti-inflammatory creams that include steroids, creams and shampoos with antifungal agents, or creams that feature salicylic acid, can be applied to the inflamed area to help resolve the problematic area, according to the NIH.
Just a note though: As tempting as it is to cover up scaly patches with heavy foundation or concealer, experts with the NIH actually advise against it as it can clog your pores. However, a light foundation can be used occasionally, along with skin care products that aren’t too oily to help temporarily conceal it.
A unique type of sunscreen also isn’t needed. You can use what you typically would before stepping out into the sun. And your skin soaking in a few extra rays could actually help your skin.
Should You Self-Diagnose?
As tempting as it is to make an appointment with Dr. Google, The Mayo Clinic advises you to call your actual physician if the condition interrupts your sleep, makes you lose focus throughout the day, contributes to anxiety, or simply doesn’t go away with at-home remedies. Simply put, it’s always best to check with your doctor to ensure you’re actually experiencing seborrheic dermatitis and get the treatment you need to help monitor or prevent it.
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