When Ngozi Opara Sea started Heatfree Hair almost a decade ago, curly and kinky extensions weren't the norm on the market as they seem to be today, especially if you wanted those textures in quality human hair. Beauty supply stores mainly sold synthetic curly hair, and there was a surge of renewal for women who were just beginning to embrace natural styles, taking to YouTube to experiment with new techniques and styles.
"I just knew there was a market out there for women who were going natural, who were big chopping, and who wanted more human hair options for extensions, so that's where Heatfree Hair came in."
Trained as a stylist, she even went as far as traveling to China to see, first-hand, the whole process of manufacturing and shipping hair, and she meticulously came up with the right formula for wigs and extensions to match the beautiful coifs of a client base she was sure would love it.
Image courtesy of Ngozi Opara Sea
Today, Ngozi heads a multimillion-dollar empire that includes the Heat Free Factory, which runs exclusively to manufacture the company's line of products. Customers can get closures, wigs, wefted tracks, clip-ins, and ponytails in textures that range from 3B to 4C. The company ensures you're getting 100 percent virgin hair that can be dyed and styled just as if it were growing out of your scalp, and the versatility is very evident, with options that can go from blow-outs, to twist-outs, to wash-and-gos, to kinky twists, to Afros, and back.
Well, we still can't ignore the fact that the market has also changed tremendously. There are now hundreds, if not thousands, of online vendors selling curly extensions, and so many new hair companies are cropping up via Instagram and Amazon. And some brands that once only offered straight and wavy hair have been diversifying, and even beauty supply stores have finally caught up.
The difference with Heatfree Hair is that it continues to stand out, scaling for longevity in the hair space and building an online community of 200,000-plus to boot. With her factory, she's also disrupting by being self-run and self-managed. (Thus, sis is, essentially, the plug, cultivating what her company offers from start to finish versus adding a custom tag on products that were bought from a secondary source or vendor.)
Image courtesy of Ngozi Opara Sea
"We were―and still are―very selective with what we offer our customers, from how the hair is sourced, to the production, to the marketing. We want our customers to truly feel beautiful and purchase hair that they can be proud of spending their money on."
So, the question is: In what is often seen as a saturated market, how can an entrepreneur remain viable and thrive? Let's take a page from Ngozi's journey with these key points for success. (And a plus: These insights can apply to any business or industry):
1. Authenticity dominates every time.
Ngozi and her team are keen on remaining true to the company's goals of providing premium human hair that is responsibly sourced, with an emphasis on premium and proper sourcing. "When you're dealing with human hair, it's important to know exactly where it came from and to be honest about what you're getting, how you're getting it, and the quality. There's a commitment to really be part of that process and to look at what we're choosing to supply women who are going to use our products to style their hair," she added. "We don't really chase trends or what the next person or company is doing. We like to really target what we do and excel at that."
2. Trends can die but great customer service never gets old.
"We have been able to build a good relationship, and the key to that is great customer service," Ngozi said. "It's really been great because the customers we had in those early days are the same customers we have today. Customers No. 1 or No. 50 are still buying from us," Ngozi said. "And having a customer retention rate of above 40 percent just shows the level of customer loyalty we have as a company."
And what does good customer service look like? It's actually asking your customers what they like, what they would like to see in the future, and getting insights on how exactly they use your products. It's also quickly addressing issues, being relatable, and putting customers first in any initiatives or campaigns you choose to do to market your products or services. A good word on a great experience from one customer can lead to many new customers and thus, loyalty ushers in growth.
Image courtesy of Ngozi Opara Sea
3. Know when to pivot and diversify what you offer in order to continue to show up for your loyal customers―and gain new ones.
"With Covid, we had major issues with the manufacturers shutting down. HD lace had become very popular and everyone wanted it, but we couldn't get lace. There was a shortage," Ngozi said of a recent challenge her brand faced. "Well, we decided, hey, let's offer the headband wigs. And they began to sell out! Our customers really loved those, so we're glad we were able to pivot to offer that since we couldn't with the lace wigs."
For Ngozi, it was a matter of thinking of how she could cater to the needs of her customer when her company couldn't offer something else that was in demand. "It's another product part of our line that can be an asset along with, now, the HD lace wigs and closures. Oftentimes it's about timing and reacting in a way, again, that serves the customer."
4. Forward-thinking is key, and having a vision separates a short win from a long-term one.
"Listen, in 2019, we were thinking of 2020 or 2021. We're always trying to get a step or two ahead in terms of what we dream of doing. We like to strategize what we'll offer way ahead of time," Ngozi said. When you have a vision that focuses on the future, you're not so set on duplicating what someone else has done or trying to be a replica of another concept. Having a mindset that looks to the future and seeks to be a trendsetter vs. a follower of trends, is a must.
5. Do your research and build an understanding of the ins and outs of the industry you're in.
"I moved to China and really got to know all about how they made the hair, how the hair was produced, and the whole business behind it. I like to have a hands-on presence in what I'm trying to do," Ngozi said. It's also a great idea to research the ingredients, processes, and other aspects that will contribute to solving a specific problem or meeting a need. For Ngozi, it was always about being able to give women the opportunity to provide extensions and wigs that could be a positive part of growing one's kinks, curls and coils. "We just want women to enjoy the experience, to wear our products throughout every transition of not only their hair but of their lives, and to enjoy!"
For more on Ngozi Opara Sea and Heatfree Hair, visit @ngozioparasea and @heatfreehair on Instagram or HeatfreeHair.com.
Featured image courtesy of Ngozi Opara Sea
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So, we handpicked one hundred It Girls who embody that palpable It Factor moving through us as young Black women, the kind of motion lighting up the world both IRL and across the internet.
It Girl 100 became xoNecole’s most successful program, with the hashtag organically reaching more than forty million impressions on Instagram in just twenty-four hours. Yes, it caught on like wildfire because we celebrated some of the most brilliant and influential GenZennial women of color setting trends and shaping culture. But more than that, it resonated because the women we celebrated felt seen.
Many were already known in their industries for keeping this generation fly and lit, but rarely received recognition or flowers. It Girl 100 became a safe space to be uplifted, and for us as Black women to bask in what felt like an era of our brilliance, beauty, and boundless influence on full display.
And then, almost overnight, it was as if the rug was pulled from under us as Black women, as the It Girls of the world.
Our much-needed, much-deserved season of ease and soft living quickly metamorphosed into a time of self-preservation and survival. Our motion and economic progression seemed strategically slowed, our light under siege.
The air feels heavier now. The headlines colder. Our Black girl magic is being picked apart and politicized for simply existing.
With that climate shift, as we prepare to launch our second annual It Girl 100 honoree list, our team has had to dig deep on the purpose and intention behind this year’s list. Knowing the spirit of It Girl 100 is about motion, sauce, strides, and progression, how do we celebrate amid uncertainty and collective grief when the juice feels like it is being squeezed out of us?
As we wrestled with that question, we were reminded that this tension isn’t new. Black women have always had to find joy in the midst of struggle, to create light even in the darkest corners. We have carried the weight of scrutiny for generations, expected to be strong, to serve, to smile through the sting. But this moment feels different. It feels deeply personal.
We are living at the intersection of liberation and backlash. We are learning to take off our capes, to say no when we are tired, to embrace softness without apology.
And somehow, the world has found new ways to punish us for it.
In lifestyle, women like Kayla Nicole and Ayesha Curry have been ridiculed for daring to choose themselves. Tracee Ellis Ross was labeled bitter for speaking her truth about love. Meghan Markle, still, cannot breathe without critique.
In politics, Kamala Harris, Letitia James, and Jasmine Crockett are dragged through the mud for standing tall in rooms not built for them.
In sports, Angel Reese, Coco Gauff, and Taylor Townsend have been reminded that even excellence will not shield you from racism or judgment.
In business, visionaries like Diarrha N’Diaye-Mbaye and Melissa Butler are fighting to keep their dreams alive in an economy that too often forgets us first.
Even our icons, Beyoncé, Serena, and SZA, have faced criticism simply for evolving beyond the boxes society tried to keep them in.
From everyday women to cultural phenoms, the pattern is the same. Our light is being tested.
And yet, somehow, through it all, we are still showing up as that girl, and that deserves to be celebrated.
Because while the world debates our worth, we keep raising our value. And that proof is all around us.
This year alone, Naomi Osaka returned from motherhood and mental health challenges to reach the semifinals of the US Open. A’ja Wilson claimed another MVP, reminding us that beauty and dominance can coexist. Brandy and Monica are snatching our edges on tour. Kahlana Barfield Brown sold out her new line in the face of a retailer that had been canceled. And Melissa Butler’s company, The Lip Bar, is projecting a forty percent surge in sales.
We are no longer defining strength by how much pain we can endure. We are defining it by the unbreakable light we continue to radiate.
We are the women walking our daily steps and also continuing to run solid businesses. We are growing in love, taking solo trips, laughing until it hurts, raising babies and ideas, drinking our green juice, and praying our peace back into existence.
We are rediscovering the joy of rest and realizing that softness is not weakness, it is strategy.
And through it all, we continue to lift one another. Emma Grede is creating seats at the table. Valeisha Butterfield has started a fund for jobless Black women. Arian Simone is leading in media with fearless conviction. We are pouring into each other in ways the world rarely sees but always feels.
So yes, we are in the midst of societal warfare. Yes, we are being tested. Yes, we are facing economic strain, political targeting, and public scrutiny. But even war cannot dim a light that is divinely ours.
And we are still shining.
And we are still softening.
And we are still creating.
And we are still It.
That is the quiet magic of Black womanhood, our ability to hold both truth and triumph in the same breath, to say yes, and to life’s contradictions.
It is no coincidence that this year, as SheaMoisture embraces the message “Yes, And,” they stand beside us as partners in celebrating this class of It Girls. Because that phrase, those two simple words, capture the very essence of this moment.
Yes, we are tired. And we are still rising.
Yes, we are questioned. And we are the answer.
Yes, we are bruised. And we are still beautiful.
This year’s It Girl 100 is more than a list. It is a love letter to every Black woman who dares to live out loud in a world that would rather she whisper. This year’s class is living proof of “Yes, And,” women who are finding ways to thrive and to heal, to build and to rest, to lead and to love, all at once.
It is proof that our joy is not naive, our success not accidental. It is the reminder that our light has never needed permission.
So without further ado, we celebrate the It Girl 100 Class of 2025–2026.
We celebrate the millions of us who keep doing it with grace, grit, and glory.
Because despite it all, we still shine.
Because we are still her.
Because we are still IT, girl.
Meet all 100 women shaping culture in the It Girl 100 Class of 2025. View the complete list of honorees here.
Featured image by xoStaff
