The Number One Soft Skill You Need To Thrive In Your Career
You just started your first job out of college. What you prepared for your entire life to jumpstart your career is this very moment. You've set performance goals, and you've started your list of senior leaders you plan to set lunch dates with, but are you communicating well with your manager? As you prepare for your future, which can be next year, next week or even tomorrow, one thing we all forget to take ownership of is our communication skills.
How we communicate is vital in our growth and will be a pain point in your formative years in your career.
"As new grads starting their first job out of college, communication can be your greatest asset or challenge," shared Meredith Moore Crosby, author of "Getting Unstuck: A Guide To Moving Your Career Forward", a guide on how to advance at work. From emails to phone or in-person meetings, the way you communicate in a corporate setting doesn't come with your degree. It's on the job soft skills you pick up from managers, peers, and companies, but it's a skillset some organizations expect you to have right away.
Crosby is a communications expert who managed teams at Verizon, McDonald's, 3M and Comcast and understands how communications can be pivotal in "navigating the unwritten rules" of corporate America. "It starts with the understanding [that the rules] exist and getting clarity early about what your manager and the people who can decide your fate at work [want]. Whether you get promoted or fired all depends on how you react and communicate," she shared.
Here are her tips for working through communication challenges that present themselves at work:
Understand how your manager communicates.
"Most of us hope to work at our first real job for a while. Your first job is where you'll develop skills, friendships, and habits. Often the company culture shows up in how people communicate, so the first few weeks can be difficult while you learn the unwritten rules," shared Crosby. She advises that you open communication lines with regular one-on-one meetings. You create a road map to how you'd like to communicate your progress or challenges with your manager.
She suggests you assess how your manager interacts during the early days of your new job by asking these three questions:
- How do people get more information on the direction?
- How would you like to give me feedback on my work?
- How will I know if I am off track or missing your expectations?
Ask for clarity when you don't understand what your manager wants.
Sometimes the directions our managers give us aren't always clear. However, we often hit a crossroad when considering whether to ask for clarification or figure it ourselves. Will our manager think we are incompetent if we don't understand our assignments? But what if we work on the task inefficiently by doing the wrong thing?
To help with understanding your work, Crosby suggests you ask for examples, templates, or expectations when you receive new assignments.
"Take time when getting new work to reconfirm the expectations, timeline, and what to do if you have existing priority work," she explained. She suggests asking for clarity before agreeing by saying, "Thanks for the opportunity to work on this! I was working on XX as we discussed in our weekly one-on-one, should I switch gears and focus on this based on when you want to see something?"
Remember written communication can follow you.
Emails and messaging software like Slack are like social media. Even if you delete it, it can't be unseen by others, and it can be printed or referred to over and over again. "Remember, it's a written document that can come up in legal issues in the future. Never joke, be sarcastic or make comments you wouldn't want to clarify in a court of law," Crosby shared. Her three tips for managing email communications at work include:
- Be respectful, kind, and conscious of the timeliness of your email. When in doubt, talk in person and resolve an issue or opportunity immediately.
- Use bold to highlight actions and don't be afraid to resend friendly reminders if you don't get a response.
- Get an email buddy. Ask them to review your message for tone, clarity, and to make sure you aren't getting distracted by your perspective.
Find a mentor.
There's always that one person at work who sends great emails and gives excellent speeches at work. They capture your attention every time they speak at a meeting or send an email. If you have identified that person at work, Crosby believes that that person can be a mentor for you.
"Find a role model and if possible, build a relationship, and you can potentially cultivate a mentorship where you can get individual feedback. In the meantime, consider how they would respond in situations where you might feel stuck."
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Featured image by Shutterstock
Originally published on September 2, 2019
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Brittney Oliver is a marketing communications professional from Greater Nashville. Over the past three years, Brittney has built her platform Lemons 2 Lemonade to help Millennials turn life's obstacles around. Her platform is known for its networking mixers, which has brought over 300 NYC young professionals, entrepreneurs, and creatives together to turn life's lemons into lemonade. Brittney is a contributing writer for Fast Company and ESSENCE, among other media outlets.
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When discussing the topic of raising children, discipline is often the first thing that comes to mind. Children need discipline. Full stop. But what is discipline? And how do we draw the line between discipline and revenge?
The origin of the word "discipline" can be traced back to the Latin word "disciplina," which means "instruction" or "teaching." Over time, however, discipline has come to be synonymous with punishment, with parents relying on shame, fear, and/or physical pain to curb undesirable behavior.
Teaching takes time, so nipping it in the bud in whatever fashion parents deem necessary (within reason) has become the norm. But is this what’s best for children? And when does it become less about curbing undesirable behavior and more about getting our licks back for offenses we feel our children should know better to do?
In my work as a parenting coach, I’ve often heard parents say, “I asked him nicely three times before spanking him. He didn’t stop doing it until I did, so clearly talking doesn’t work.”
And the parent isn’t wrong. Talking often doesn’t work the first, the third, or the even the 10th time. And the reason is directly tied to brain development.
Children cannot and do not process information the way an adult can. Auditory processing is not fully developed until a child is 14 or 15 years old. And even then, if a child has auditory processing delays or Auditory Processing Disorder (APD), they may always struggle with processing auditory commands. According to Susie S. Loraine, MA, CCC-SLP, the term auditory processing refers to how the brain perceives and interprets sound information. Several skills determine auditory processing ability—or listening success. They develop in a general four-step hierarchy, but all work together and are essential for daily listening.
Without this understanding, discipline can easily become revenge because parents will then view their child’s misdeeds as a personal slight. Instead of teaching them to do better, parents now want to show them the consequences of not doing better. This is why it's imperative for parents to discern between discipline and revenge to maintain healthy relationships with their children.
5 WAYS TO DISTINGUISH BETWEEN PARENTAL GUIDANCE AND RETALIATION:Â Â
​Understanding The Intent
Discipline is rooted in love and concern for the child's well-being. It focuses on teaching lessons and helping children understand the consequences of their actions. Conversely, revenge-driven actions stem from a desire to inflict pain or punishment as payback for perceived slights or disobedience. Parents should reflect on their motives before taking disciplinary actions. Ask yourself whether your intention is to help your child learn or to make them suffer for upsetting you.
Example: If a child accidentally breaks a valuable item, a disciplinary response would involve discussing the importance of being careful and working with the child to come up with a way to replace or fix what they’ve broken. On the other hand, a vengeful reaction might involve yelling, harsh punishment, or bringing up past mistakes to intensify guilt.
​Maintaining Emotional Regulation
Effective discipline requires parents to remain calm and composed, even in challenging situations. It's natural to feel upset or frustrated when children misbehave, but responding with anger or resentment can escalate the situation and blur the line between discipline and revenge. Before addressing the issue, take a moment to breathe and collect your thoughts.
Example: If a child cannot follow instructions, a disciplined response would involve calmly explaining why their cooperation is necessary in working with the child to accomplish the goal. Conversely, a retaliatory response might involve shouting, name-calling, or resorting to physical punishment out of anger.
​Promoting Growth and Learning
Discipline should always aim to promote growth and learning. It involves guiding children toward making better choices and understanding the impact of their actions on themselves and others. Effective discipline strategies include positive reinforcement, setting clear expectations, and providing opportunities for reflection and growth.
Example: If a child repeatedly forgets to complete their chores, a disciplinary approach would involve discussing the importance of responsibility and finding solutions together, such as creating a chore chart or setting reminders with Siri or Alexa. In contrast, a revenge-driven response might involve imposing overly harsh punishments or belittling the child, which can undermine their self-esteem and hinder their ability to learn from their mistakes.
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Building Trust and Communication
Trust and open communication are essential components of a healthy parent-child relationship. Discipline should strengthen this bond by fostering trust and encouraging children to confide in their parents without fear of judgment or retaliation. When children feel safe and supported, they're more likely to accept discipline as a form of guidance rather than punishment.
Example: If a child admits to breaking a rule or making a mistake, a disciplined response would involve listening to their perspective, discussing the consequences of their actions, and working together to find a solution. Conversely, a retaliatory response might involve accusations, blame, or shutting down communication, which can erode trust and damage the parent-child relationship.
Seeking Professional Guidance
Parenting is a learning journey, and, disciplining children is a delicate balance between guiding them toward responsible behavior and nurturing their growth. By understanding the intent behind our actions, maintaining emotional regulation, promoting growth and learning, building trust and communication, and seeking professional guidance when needed, as parents we can help our children built on love, respect, and understanding.
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Featured image by Courtney Hale/Getty Images