The Number One Soft Skill You Need To Thrive In Your Career
You just started your first job out of college. What you prepared for your entire life to jumpstart your career is this very moment. You've set performance goals, and you've started your list of senior leaders you plan to set lunch dates with, but are you communicating well with your manager? As you prepare for your future, which can be next year, next week or even tomorrow, one thing we all forget to take ownership of is our communication skills.
How we communicate is vital in our growth and will be a pain point in your formative years in your career.
"As new grads starting their first job out of college, communication can be your greatest asset or challenge," shared Meredith Moore Crosby, author of "Getting Unstuck: A Guide To Moving Your Career Forward", a guide on how to advance at work. From emails to phone or in-person meetings, the way you communicate in a corporate setting doesn't come with your degree. It's on the job soft skills you pick up from managers, peers, and companies, but it's a skillset some organizations expect you to have right away.
Crosby is a communications expert who managed teams at Verizon, McDonald's, 3M and Comcast and understands how communications can be pivotal in "navigating the unwritten rules" of corporate America. "It starts with the understanding [that the rules] exist and getting clarity early about what your manager and the people who can decide your fate at work [want]. Whether you get promoted or fired all depends on how you react and communicate," she shared.
Here are her tips for working through communication challenges that present themselves at work:
Understand how your manager communicates.
"Most of us hope to work at our first real job for a while. Your first job is where you'll develop skills, friendships, and habits. Often the company culture shows up in how people communicate, so the first few weeks can be difficult while you learn the unwritten rules," shared Crosby. She advises that you open communication lines with regular one-on-one meetings. You create a road map to how you'd like to communicate your progress or challenges with your manager.
She suggests you assess how your manager interacts during the early days of your new job by asking these three questions:
- How do people get more information on the direction?
- How would you like to give me feedback on my work?
- How will I know if I am off track or missing your expectations?
Ask for clarity when you don't understand what your manager wants.
Sometimes the directions our managers give us aren't always clear. However, we often hit a crossroad when considering whether to ask for clarification or figure it ourselves. Will our manager think we are incompetent if we don't understand our assignments? But what if we work on the task inefficiently by doing the wrong thing?
To help with understanding your work, Crosby suggests you ask for examples, templates, or expectations when you receive new assignments.
"Take time when getting new work to reconfirm the expectations, timeline, and what to do if you have existing priority work," she explained. She suggests asking for clarity before agreeing by saying, "Thanks for the opportunity to work on this! I was working on XX as we discussed in our weekly one-on-one, should I switch gears and focus on this based on when you want to see something?"
Remember written communication can follow you.
Emails and messaging software like Slack are like social media. Even if you delete it, it can't be unseen by others, and it can be printed or referred to over and over again. "Remember, it's a written document that can come up in legal issues in the future. Never joke, be sarcastic or make comments you wouldn't want to clarify in a court of law," Crosby shared. Her three tips for managing email communications at work include:
- Be respectful, kind, and conscious of the timeliness of your email. When in doubt, talk in person and resolve an issue or opportunity immediately.
- Use bold to highlight actions and don't be afraid to resend friendly reminders if you don't get a response.
- Get an email buddy. Ask them to review your message for tone, clarity, and to make sure you aren't getting distracted by your perspective.
Find a mentor.
There's always that one person at work who sends great emails and gives excellent speeches at work. They capture your attention every time they speak at a meeting or send an email. If you have identified that person at work, Crosby believes that that person can be a mentor for you.
"Find a role model and if possible, build a relationship, and you can potentially cultivate a mentorship where you can get individual feedback. In the meantime, consider how they would respond in situations where you might feel stuck."
Are you a member of our insiders squad? Join us in the xoTribe Members Community today!
Featured image by Shutterstock
Originally published on September 2, 2019
- Top Job-Related Skills for Your Resume - xoNecole: Women's Interest, Love, Wellness, Beauty ›
- High-Paying Jobs For Women With No Degree - xoNecole: Women's Interest, Love, Wellness, Beauty ›
- The Skills Companies Need Most in 2019 – And How to Learn Them ›
- Why creativity is the most important soft skill companies look for right ... ›
- The Most In-Demand Hard and Soft Skills of 2019 | LinkedIn Talent ... ›
- What Are Soft Skills and Do They Really Matter? - The Muse ›
- Five soft skills you need to be a better leader in 2020 ›
- Why Soft Skills Matter - Career Development From MindTools.com ›
- The Top 10 Soft Skills in Demand | LiveCareer ›
- Soft Skills To Improve Your Career | Monster.com ›
- The Number One Soft Skill Employers Seek--And Five Ways Top ... ›
- This Is the No. 1 Soft Skill You Need to Develop | Inc.com ›
Brittney Oliver is a marketing communications professional from Greater Nashville. Over the past three years, Brittney has built her platform Lemons 2 Lemonade to help Millennials turn life's obstacles around. Her platform is known for its networking mixers, which has brought over 300 NYC young professionals, entrepreneurs, and creatives together to turn life's lemons into lemonade. Brittney is a contributing writer for Fast Company and ESSENCE, among other media outlets.
ItGirl 100 Honors Black Women Who Create Culture & Put On For Their Cities
As they say, create the change you want to see in this world, besties. That’s why xoNecole linked up with Hyundai for the inaugural ItGirl 100 List, a celebration of 100 Genzennial women who aren’t afraid to pull up their own seats to the table. Across regions and industries, these women embody the essence of discovering self-value through purpose, honey! They're fierce, they’re ultra-creative, and we know they make their cities proud.
VIEW THE FULL ITGIRL 100 LIST HERE.
Don’t forget to also check out the ItGirl Directory, featuring 50 Black-woman-owned marketing and branding agencies, photographers and videographers, publicists, and more.
THE ITGIRL MEMO
I. An ItGirl puts on for her city and masters her self-worth through purpose.
II. An ItGirl celebrates all the things that make her unique.
III. An ItGirl empowers others to become the best versions of themselves.
IV. An ItGirl leads by example, inspiring others through her actions and integrity.
V. An ItGirl paves the way for authenticity and diversity in all aspects of life.
VI. An ItGirl uses the power of her voice to advocate for positive change in the world.
Let’s make things inbox official! Sign up for the xoNecole newsletter for daily love, wellness, career, and exclusive content delivered straight to your inbox.
How A Stay At Switzerland's Luxurious 7132 Hotel Reminded Me To Live The Life I Deserve
Sometimes, as women—especially as single Black women—we simply need to be reminded that we are deserving of living a life we dream of. Even if that means creating it for ourselves. I recently set out on a weeklong trip to Switzerland, a trip I’ve been wanting to take for years, and near the end of my visit, I had an epiphany.
“DeAnna, this is the life you deserve,” I thought to myself as I took in the gorgeous bathroom in my suite at the famous 7132 Hotel and Thermal Spa. It was one of the most luxurious hotels (and bathrooms) I had ever stayed in—and that’s saying a lot for someone who often travels for work.
To help you better understand why this was such a mental awakening for me, I first need to give a bit of my backstory. I’m in my late thirties. I’m an attorneyand a journalist. I own a home and have traveled the world extensively. Essentially, I’ve done everything in life I set out to do. However, when it comes to dating, I struggle. Not because there is anything wrong with me per se, but because my career and “lifestyle” often create problems in my romantic relationships.
View from my hotel room
Courtesy
I’ve been told everything from, ‘I can’t continue to date you because you seem to choose your career over wanting to settle down and have kids’ by a man after only the second date to ‘Maybe if you just sat down somewhere for a while, I’d actually wife you’ by someone who has honestly never proven themselves to be the settle down type. And these are only a handful of the things I’ve been told over the years.
It’s been frustrating, to say the least, and there have even been seasons where I purposely dimmed my light in hopes that my career wouldn’t push away potential suitors. I know what you’re thinking, “Girl, why would you even consider that? If they’re for you, it won’t matter what you do.” Hey, don’t judge me, but also, I one hundred percent agree.
My hotel bathroom
Courtesy
That’s why this recent moment in Switzerland was right on time. When I first walked into the hotel to check in, I was blown away by the surrounding beauty. It was a five-star property with one of the world’s most famous thermal bathhouses. Yet, it was something about seeing that 90% of the hotel’s guests were couples, that forced me to sit back for a bit of introspection—while soaking in the thermal spa, of course.
As I went through the mental conversation, there was a battle of sorts. On one hand, I knew that being able to partake in experiences like the one I was having at that moment was important to me. I knew that, at times I actually love being able to dabble in the finer things—after all, I’ve worked hard to be able to afford them. On the other hand, and sadly, I knew that sometimes being a single Black woman that publicly showcases her “luxurious” habits can intimidate men and even scare them off from pursuing you under the guise of them feeling like they “can’t do anything for you, because you have everything.”
My hotel room
Courtesy
So, what is a girl to do?
Do I minimize/hide the life and experiences that I have? Do I play down the hard work I’ve put in to get where I am professionally? Or, do I risk being single in exchange for being able to have said life, without backlash?
Luckily, the joy that I felt while being at this property won. There was something about taking a full day to simply pamper myself at the bathhouse and in my in-room steam shower and soaker tub, indulging in cuisine from a 2-star Michelin restaurant and doing all of this while surrounded by an amazing group of Black women that reminded me—this is certainly the life I was meant to live and that I deserve. Even if it means that right now, I’ll just have to provide it for myself until the right partner comes along. And honestly, I’m okay with that.
Restaurant at 7132 hotel
Courtesy
Let’s make things inbox official! Sign up for the xoNecole newsletter for love, wellness, career, and exclusive content delivered straight to your inbox.
Feature image courtesy