The Number One Soft Skill You Need To Thrive In Your Career
You just started your first job out of college. What you prepared for your entire life to jumpstart your career is this very moment. You've set performance goals, and you've started your list of senior leaders you plan to set lunch dates with, but are you communicating well with your manager? As you prepare for your future, which can be next year, next week or even tomorrow, one thing we all forget to take ownership of is our communication skills.
How we communicate is vital in our growth and will be a pain point in your formative years in your career.
"As new grads starting their first job out of college, communication can be your greatest asset or challenge," shared Meredith Moore Crosby, author of "Getting Unstuck: A Guide To Moving Your Career Forward", a guide on how to advance at work. From emails to phone or in-person meetings, the way you communicate in a corporate setting doesn't come with your degree. It's on the job soft skills you pick up from managers, peers, and companies, but it's a skillset some organizations expect you to have right away.
Crosby is a communications expert who managed teams at Verizon, McDonald's, 3M and Comcast and understands how communications can be pivotal in "navigating the unwritten rules" of corporate America. "It starts with the understanding [that the rules] exist and getting clarity early about what your manager and the people who can decide your fate at work [want]. Whether you get promoted or fired all depends on how you react and communicate," she shared.
Here are her tips for working through communication challenges that present themselves at work:
Understand how your manager communicates.
"Most of us hope to work at our first real job for a while. Your first job is where you'll develop skills, friendships, and habits. Often the company culture shows up in how people communicate, so the first few weeks can be difficult while you learn the unwritten rules," shared Crosby. She advises that you open communication lines with regular one-on-one meetings. You create a road map to how you'd like to communicate your progress or challenges with your manager.
She suggests you assess how your manager interacts during the early days of your new job by asking these three questions:
- How do people get more information on the direction?
- How would you like to give me feedback on my work?
- How will I know if I am off track or missing your expectations?
Ask for clarity when you don't understand what your manager wants.
Sometimes the directions our managers give us aren't always clear. However, we often hit a crossroad when considering whether to ask for clarification or figure it ourselves. Will our manager think we are incompetent if we don't understand our assignments? But what if we work on the task inefficiently by doing the wrong thing?
To help with understanding your work, Crosby suggests you ask for examples, templates, or expectations when you receive new assignments.
"Take time when getting new work to reconfirm the expectations, timeline, and what to do if you have existing priority work," she explained. She suggests asking for clarity before agreeing by saying, "Thanks for the opportunity to work on this! I was working on XX as we discussed in our weekly one-on-one, should I switch gears and focus on this based on when you want to see something?"
Remember written communication can follow you.
Emails and messaging software like Slack are like social media. Even if you delete it, it can't be unseen by others, and it can be printed or referred to over and over again. "Remember, it's a written document that can come up in legal issues in the future. Never joke, be sarcastic or make comments you wouldn't want to clarify in a court of law," Crosby shared. Her three tips for managing email communications at work include:
- Be respectful, kind, and conscious of the timeliness of your email. When in doubt, talk in person and resolve an issue or opportunity immediately.
- Use bold to highlight actions and don't be afraid to resend friendly reminders if you don't get a response.
- Get an email buddy. Ask them to review your message for tone, clarity, and to make sure you aren't getting distracted by your perspective.
Find a mentor.
There's always that one person at work who sends great emails and gives excellent speeches at work. They capture your attention every time they speak at a meeting or send an email. If you have identified that person at work, Crosby believes that that person can be a mentor for you.
"Find a role model and if possible, build a relationship, and you can potentially cultivate a mentorship where you can get individual feedback. In the meantime, consider how they would respond in situations where you might feel stuck."
Are you a member of our insiders squad? Join us in the xoTribe Members Community today!
Featured image by Shutterstock
Originally published on September 2, 2019
- Top Job-Related Skills for Your Resume - xoNecole: Women's Interest, Love, Wellness, Beauty ›
- High-Paying Jobs For Women With No Degree - xoNecole: Women's Interest, Love, Wellness, Beauty ›
- The Skills Companies Need Most in 2019 – And How to Learn Them ›
- Why creativity is the most important soft skill companies look for right ... ›
- The Most In-Demand Hard and Soft Skills of 2019 | LinkedIn Talent ... ›
- What Are Soft Skills and Do They Really Matter? - The Muse ›
- Five soft skills you need to be a better leader in 2020 ›
- Why Soft Skills Matter - Career Development From MindTools.com ›
- The Top 10 Soft Skills in Demand | LiveCareer ›
- Soft Skills To Improve Your Career | Monster.com ›
- The Number One Soft Skill Employers Seek--And Five Ways Top ... ›
- This Is the No. 1 Soft Skill You Need to Develop | Inc.com ›
Brittney Oliver is a marketing communications professional from Greater Nashville. Over the past three years, Brittney has built her platform Lemons 2 Lemonade to help Millennials turn life's obstacles around. Her platform is known for its networking mixers, which has brought over 300 NYC young professionals, entrepreneurs, and creatives together to turn life's lemons into lemonade. Brittney is a contributing writer for Fast Company and ESSENCE, among other media outlets.
ItGirl 100 Honors Black Women Who Create Culture & Put On For Their Cities
As they say, create the change you want to see in this world, besties. That’s why xoNecole linked up with Hyundai for the inaugural ItGirl 100 List, a celebration of 100 Genzennial women who aren’t afraid to pull up their own seats to the table. Across regions and industries, these women embody the essence of discovering self-value through purpose, honey! They're fierce, they’re ultra-creative, and we know they make their cities proud.
VIEW THE FULL ITGIRL 100 LIST HERE.
Don’t forget to also check out the ItGirl Directory, featuring 50 Black-woman-owned marketing and branding agencies, photographers and videographers, publicists, and more.
THE ITGIRL MEMO
I. An ItGirl puts on for her city and masters her self-worth through purpose.
II. An ItGirl celebrates all the things that make her unique.
III. An ItGirl empowers others to become the best versions of themselves.
IV. An ItGirl leads by example, inspiring others through her actions and integrity.
V. An ItGirl paves the way for authenticity and diversity in all aspects of life.
VI. An ItGirl uses the power of her voice to advocate for positive change in the world.
Let’s make things inbox official! Sign up for the xoNecole newsletter for daily love, wellness, career, and exclusive content delivered straight to your inbox.
After Solo Travel Burnout, A Group Retreat In Luxury Was The Return To Sisterhood I Needed
Solo travel has been gaining in popularity among Black women for years, with many choosing to do adventures alone for various reasons. In fact, 70 percent of women, overall, enjoy solo trips. We've even shifted the landscape of travel trends and offerings, with hotels, resorts, and travel agents offering the "perfect" solo travel packages or lists of the "best places for solo travel."
I've been in a solo travel season for about seven years now, venturing out alone to see the world. I'd welcomed the solitude after years of family members flaking, showing disinterest, or simply not being able to afford to travel. It was also just what I needed after a few rough and utterly traumatic years of toxic relationships, major betrayals, and lackluster reciprocity from so-called friends.
I also fell in love during that period and was in a long-distance relationship, so I'd often solo travel to meet up with bae.
But like anything you go hard at for a long period of time, burnout soon comes knocking, and I'd recently been yearning to finally get back into connection with other women, sharing memories and experiences in a group versus just by myself.
There's something very isolating and lonely in solo traveling, and as much as I love my man, I began craving sisterhood and friendship with other women.
When I got the opportunity to experience the Fab Body Retreat—an experience for women, by women—hosted at the luxurious all-inclusive Sonesta Ocean Point Resort in St. Maarten, I more than jumped. The fitness and wellness retreat, launched by Deanna Robinson, a health and wellness advocate and entrepreneur, turned out to be just what I needed. I not only got the chance to visit an island I'd never been to but I had fun with a great group of Black women professionals and entrepreneurs.
I was able to process through the trauma, bitterness, and hurt I'd felt and get past the long-standing apprehensions I'd had about connecting personally with other women.
Janell Hazelwood for xoNecole
A 'Royal' Introduction And Networking
The first night, we enjoyed a "Royal Dinner" where we all wore blue under the night stars and with the ocean as our backdrop. We all got a chance to introduce ourselves and enjoy Caribbean dishes including marinated snapper, rice and peas, stewed meats, and other assorted side dishes.
Mia Benjamin/@socialbymjh
Janell Hazelwood for xoNecole
Fitness And Fun
Initially, I was a bit apprehensive about the fitness part, as I'd been struggling to lose the same 20 lbs for the last two years. To be honest, I wasn't excited about wearing a bikini around other women, nor was I looking forward to working out at the wee hours of the morning. But I'd made a pact with myself to open up and show up. And that, I did.
The whole theme of the retreat was "Elevation," so it was important for me to look past my hangups and stretch myself to get back on track with connection, timeliness, and openness.
Bright and early on the resort's beach, we had morning workouts, strengthening our core and incorporating cardio. These workouts were scheduled into almost every day of the 4-day retreat, and it was surprisingly fun. Some of the activities were perfect for team-building and competition, reviving my love of sport and recreation. Deanna, Sihnuu Hetep, yoga practitioner and educator, Rachel Martin, co-founder of Morph Transformation Center, and M'Balia Rucker led the retreat fitness activities, adding dance and other interactive elements and making working out more enjoyable. And, of course, getting the energy from the sun and sea was a plus.
It was energizing. To see women of all shapes, ages, sizes, and levels of fitness, and to be affirmed in that diversity of capabilities was empowering and renewed my sense of optimism about restarting my wellness journey to get back into more healthy eating and exercise habits.
We also enjoyed a luxe yacht party, where we cruised the beautiful waters of St. Maarten, enjoying a special Caribbean meal of curry chicken, rice, salad, assorted juices, and unlimited mimosas. The vibes were chill, and many of us enjoyed a dip in the water or snorkeling, while others preferred chatting while sunbathing and reflecting.
I met sisters who'd traveled from Bowie, Maryland who reminded me of my own beloved aunts: one, a vibrant and accomplished saxophonist named Sharon Thomas, and another, Iris Lattimore, founder of Lattimore's Funnel Cakes. They each told me of their own experiences of traveling the world together, visiting every Caribbean island, and holding dear their sister bond, spread between their extended family in the Washington D.C.-Maryland-Virginia (DMV) area.
Janell Hazelwood for xoNecole
Slumber And Pool Parties
The itinerary also included a slumber party, where we all wore our pajamas and sat on pillows and lounge chairs amid soothing blue tones. There were small bites available, and panelists, including licensed clinical psychologist Dr. Alicia Hodge and entrepreneurs Zakia Blain (CEO of apparel line FBF Body), Brittney Carter (founder, B. Carter Solutions), and Natalie Nicole Smith (founder, the NNAgency Inc., and NNBody), sharing their phenomenal personal experiences with loss, renewal, and growth, very fitting for the theme of the night.
I was able to open up and safely release my trauma of feeling hurt by past misunderstandings. I truly gained a sense of support from the women in the room who could relate. The environment was very respectful, and the vibes made me feel like I was among family. One common theme among all of us, from diverse industries, life experiences, and parts of the U.S., was resilience and a belief in the dynamic power of women supporting women. It was refreshing to connect with like-minded, down-to-earth individuals who are all about pouring into other women.
We also shared small Caribbean bites, coffee, and tea to complement the night's questions and confessions. Deanna urged us all to tap into how we might be elevating beyond our fears, past traumas, and even a few current challenges, which women openly shared as well in the safe space.
Janell Hazelwood for xoNecole
The final night was all about pool fun, where we played volleyball, enjoyed a DJ spinning Caribbean and Top 100 hits and live entertainment by carnival-inspired performers, and got to enjoy the night air. We all were able to simply enjoy one another's company and get one last dance and dip in the pool in before it would be time to wake up early for a final morning workout and the transportation (also included with the retreat's amenities) to catch our flights back home.
While this was a wellness retreat, there was a special mix of enjoyment where you could partake in the open bar if you wanted to or drink fresh juices and water. It didn't feel like I was forced into an extreme version of "wellness" or "fitness" and I could pace myself in order to find the right sort of balance for me.
Backdrop Of All-Inclusive Luxury
One huge part about the trip that I loved was, after years of attending conferences in the backdrop of paradise and feeling like I never got a chance to actually enjoy the environment, there was a great balance between scheduled activities and free time to develop deeper, more personal connections with self and members of the group, an intergenerational community of women ages 30 to 65.
The 130-suite adults-only “resort within a resort” has four pools (including a Seascape pool with a swim-up bar), four bars, and three restaurants, including the signature Azul restaurant, which was my favorite. It had its own private beach and a fresh-water pool that afforded me cliff-side views of the ocean.
The 24-hour room service was divine, and you could work out on your own with a view of the grounds from the state-of-the-art fitness center, open-air well-being area, and private cabanas. The resort also offered nightly entertainment to enjoy with the group and a gaming emporium, Casino Royale.
I was also able to enjoy a meal (from a local spot within walking distance outside of the resort) of curry goat and roti, one of my favorite dishes reflective of my love of Trinidadian food. The community there, from the hospitality professionals at the resort to the vacationers, was diverse. I met people from Guyana, Trinidad, Jamaica, and Europe in the short time I was there.
Sonesta Ocean Point Resort, St. Maarten
Sonesta Ocean Point Resort, St. Maarten
This retreat not only reminded me that sister bonds are necessary, but it allowed me to see that the past can be left there and that the present is full of opportunities to meet new, amazing women. The Fab Body Retreat was a manifestation of the founder's commitment to women's empowerment and love and was reflected in her efforts to include Black- and women-owned businesses in everything, including her gift bags (featuring items from brands Mela Vitamins, Mischo Beauty, and Vigor Roots) and contract women-owned vendors (IV Event Rentals).
It was the perfect boost of positivity and affirmation I needed to continue in my journey to heal and reconnect with the beauty of Black women's kinship and connective force.
For more information on the next Fab Body Retreat, visit their website or follow them on Instagram @fabbodyretreat.
Let’s make things inbox official! Sign up for the xoNecole newsletter for love, wellness, career, and exclusive content delivered straight to your inbox.
Featured image by Alvaro Medina Jurado/Getty Images