The Power Of The Pivot: How CurlMix Plans To Reach $10 Million In Sales This Year
Kim Lewis, CEO and co-founder of natural hair company CurlMix, describes herself as "relentless."
CurlMix, which she and her co-founder husband Tim launched in September 2015, is growing fast, but the company has had to reinvent itself along the way.
In 2017, the couple decided to switch from a "do-it-yourself" subscription model to focus solely on ready-made product. Through a series of "learnings" that could have devastated any other founder, Kim was determined to keep going and pivot when necessary. (Before CurlMix, Kim founded a social media network for natural hair. The company "failed" but the insights and connections Kim made while building it, lived on.)
Having passed $1 million in sales in 2018, the brand's 2019 goal is $10 million and Kim's pretty confident it will happen.
"Entrepreneurship is one big game of chess and Monopoly. It's about having fun in the process. When you play games [and you don't win], it's not about, 'I want to stop playing games forever,'" she told xoNecole. "Losing is a part of winning. I don't mind it because at some point, I'm going to win."
Here's how Kim plans to reach this audacious goal and the lessons she's learned scaling CurlMix from a small DIY startup to a growing and profitable company.
1. Figure out what people really want
Courtesy of Kim Lewis
Sometimes in order to become profitable as a business, you have to learn the power of the pivot. "The best entrepreneurs and athletes have a short memory. If it's not working, do something different. A lot of times fear holds people back and keeps them doing the same thing over and over for longer than they should be doing it."
After accepting the company's declining sales in 2017, Kim and Tim realized they'd have to do something different in order to stay in business. An advisor whom they met through being a portfolio company of Backstage Capital - a venture capital firm founded by Arlan Hamilton - asked the money-making question that would change their business forever: "What's your best-selling box?" It was their flaxseed gel box. "Make that."
Kim and Tim didn't believe it was possible. They thought flaxseed would be difficult to scale and that manufacturers wouldn't make it. Their advisor responded with a firm, "Figure it out."
Kim, who was seven months pregnant at the time, spent all of September 2017 making fifty different batches of flaxseed gel, perfecting a recipe that was stable, and more importantly, scalable.
Pivoting the business model actually made sense.
Margins for subscription boxes can be low, while standalone ready-made product margins are significantly higher. Also, while people loved the idea of being provided raw ingredients to make their own products, most people didn't have the time. Kim admits some of CurlMix's best customers were stacking up their unused monthly boxes at home. "I failed enough to know that I wasn't going to make something that people didn't actually want. We did pre-orders for the flaxseed gel on our website. We launched in October 2017 and sold hundreds in a few hours. We tried again the next day. They bought hundreds more."
2. Make the pivot
Kim and Tim knew that they were on to something so they committed themselves to embracing a pivot, though doubt was present. By February 2018, CurlMix made $8,000 in sales. By March, CurlMix had a $30,000 month. A few months later, revenue jumped to $60,000 a month. The company's highest grossing 2018 month reached $240,000 in sales.
"We realized we needed to scrap the whole business and just do this. This is what people want."
Kim and Tim decided to discontinue the DIY product and threw out six months worth of already scheduled content. "I'm glad that [we made the pivot] because I would have wasted money on things that hadn't found product market fit," she explained. "When you start throwing gasoline on a fire and have no product market fit, you're wasting a lot of money."
3. Target, target, target
Courtesy of Kim Lewis
Social media ads became part of CurlMix's recipe for success. By working with a Facebook ads manager, Kim was able to capitalize on wash and go search trends and target potential customers appropriately.
"We targeted people searching for wash and go [styles]. That's where our product performed...People were searching for flaxseed gel but not getting real solutions.The ones that were out there just added flaxseed oil (synthetic gel) to product. People were making it at home but didn't have a ready-made solution. My challenge was going to be figuring out scaling and manufacturing of the flaxseed gel."
By investing in large scale manufacturing of their own flaxseed gel, CurlMix was able to ramp up to making 1500 units of gel a day. This became their unique marketing offer opening up their ability to quench the market demand for a flaxseed gel product that worked.
4. Understand your levers
"I feel like CurlMix is a million-dollar machine. I can turn certain levers and make more money. Before I didn't have that concept."
As the head of sales and marketing, Kim's formula for increasing revenue includes: increasing the average order value (through bundled offering), increasing customers (via increased product specificity and SKU variance), and increasing purchase frequency. She claims, "If you increase all a little, you can triple your revenue in a year."
A $25,000 investment by Backstage Capital in February 2018 helped the company invest in key marketing assets such as new labels, content, and product photos, which ultimately helped fuel company growth.
This mix seems to be working. According to Kim, CurlMix has gotten to the point where they'll be making $40,000 monthly from Amazon alone.
5. Invest in what’s personally important
Courtesy of Kim Lewis
Zuri, Kim and Tim's one-year-old son, is the light of their lives.
"Before, I thought being a mom was going to ruin my chances of being successful as an entrepreneur. I was terrified. However, my husband and I knew that we wanted to have a family. We knew that when we were 50, we wanted to be on vacation with our kids. It's funny but I said, 'When does that happen, when do I actually have the kid? When do I have the time to raise the kid and vacation with them in 20 years?' That's why we decided to become parents."
"I thought maybe I'm not just cut out for entrepreneurship. I credit a lot of our success to my son to providing me with strength and focus."
And Tim? He's Kim's most valuable player on her ever-moving chessboard.
"[Tim] quit and came to work full-time [and manage Operations] for CurlMix in March 2018. He used to make $250,000 as an IT contractor. He really believes in CurlMix and gets so much fulfillment out of it. He told me, 'We can do it.'"
"I picked my husband as a partner because he's brilliant, not because I love him. It matters because it means he can give me solid advice - period. Whether we're together or not, his advice is going to be excellent. That's important because when investors meet us and say, 'Oh, your spouse is your co-founder', my response is, 'Because he's brilliant, not because I love him.'"
6. Keep learning
The road to $10 million is teaching Kim alot about what it takes to be a long-term player in the business. She's had to invest in an human resources consultant to help with the hiring CurlMix needs in order to sustain growth. She's also learning to vet opportunities with a more discerning eye. Kim believes that if you want to succeed in the online world of beauty commerce, getting out of the "ivory towers" is crucial.
"People are doing things that they are comfortable with. They feel like they've gotten bigger and they [don't] talk to customers. I'm in a private Facebook group with our customers. I go live every Wednesday and they watch me do my hair in my shower. They get to know me and I get to know them on a first name basis. A lot of us rush into retail because we want to get that big order from Target or Walmart. That's not the way to build a long-term business in this industry."
Kim cautions other small businesses to learn more about venture capital, too. "We're told that it's bad to sell. It's important to know your options as a company and business person. Understand investments and the other side of the industry that Black folks don't usually have access to." She recommends reading Angel: How To Invest in Technology Startups by Jason Calcanis and Venture Deals: Be Smarter Than Your Lawyer & Venture Capitalist by Brad Feld.
She's also learned to be a better negotiator and explore risk management, something many small business owners struggle with. "Whoever speaks first provides the anchor and has more power. It made me more comfortable with saying what I want first versus waiting to hear what someone will offer me... As a small business, we don't think anyone will come and steal our information. We don't think about having cameras in our offices or small things that exist at big companies. 5% of revenue at every company is gone because of fraud."
Yet, it's about more than just money, admits Kim. "It's not that we made a million dollars. What feels amazing is walking into an office and seeing that you're able to employ ten people. You're able to provide health insurance [and w-2s] for people that look like you. [CurlMix] is a place where [our employees] enjoy working. Those things are so much more rewarding. It's about the people who I work for every day."
There are few more power moves that Kim plans to put into action this year. In early February, the brand introduced its first shampoo and conditioner to market. Additionally, CurlMix's episode on Shark Tank aired on March 3, 2019.
"I've failed quite a bit in entrepreneurship and could have given up in any of those moments. I'm willing to bet on me even if no one else is. I'm willing to sacrifice. I'm going to be successful. It's just a matter of time."
For more on Kim Lewis and CurlMix, visit @kimandtimlewis and @curlmix on Instagram.
Images courtesy of Kim Lewis
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Rana Campbell is a Princeton University graduate, storyteller, content marketing strategist, and the founder and host of Dreams In Drive - a weekly podcast that teaches you how to take your dreams from PARK to DRIVE. She loves teaching others how to use their life stories to inspire action within oneself and others. Connect with her on Instagram @rainshineluv or @dreamsindrive.
ItGirl 100 Honors Black Women Who Create Culture & Put On For Their Cities
As they say, create the change you want to see in this world, besties. That’s why xoNecole linked up with Hyundai for the inaugural ItGirl 100 List, a celebration of 100 Genzennial women who aren’t afraid to pull up their own seats to the table. Across regions and industries, these women embody the essence of discovering self-value through purpose, honey! They're fierce, they’re ultra-creative, and we know they make their cities proud.
VIEW THE FULL ITGIRL 100 LIST HERE.
Don’t forget to also check out the ItGirl Directory, featuring 50 Black-woman-owned marketing and branding agencies, photographers and videographers, publicists, and more.
THE ITGIRL MEMO
I. An ItGirl puts on for her city and masters her self-worth through purpose.
II. An ItGirl celebrates all the things that make her unique.
III. An ItGirl empowers others to become the best versions of themselves.
IV. An ItGirl leads by example, inspiring others through her actions and integrity.
V. An ItGirl paves the way for authenticity and diversity in all aspects of life.
VI. An ItGirl uses the power of her voice to advocate for positive change in the world.
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We all love that Beyoncé's recent foray into country music has turned the world's attention back to the impact of Black legends and icons who were foremothers of the genre. All of the buzz around the superstar's take on country music (along with the fab TikToks of Black women getting their country glam on to prep for a possible country music tour), brings to the forefront stories of the amazing impact of women like Sister Rosetta Thorpe, Elizabeth Cotton, and Linda Martell. These women laid the groundwork for folk, country, and rock music way before any of us reached our mother's wombs.
I've loved country music since childhood and would rock, sway, and sing along to songs by The Neville Brothers, Patsy Cline, and Elvis. (Yep, I loved me some Elvis, honey. It was an admiration I inherited from my mom.). Back in the day, my friends and I would all enjoy the country music songs played at a popular hangout spot, the local skating rink. The DJ would go from 69 Boys, Brandy, and Usher to Billy Ray Cyrus ("Achy Breaky Heart), Dolly Parton ("9-to-5" and "I Will Always Love You,") and Shania Twain ("Man! I Feel Like A Woman.") Country music has always been part of my life's soundtrack.
Since it's Women's History Month, what a perfect time to highlight some of the other Black women who have been standing it the gap for years, doing this country music thing, and doing it well. Here are a few to add to your playlists this month and beyond.
The Boykin Sisters AKA The BoykinZ
Sisters Nylan, Nytere, Anale, and Alona took the country music world by storm on TikTok, drawing more than 480,000 followers and 10 million likes for their soulful country music swag. They've performed with Shania Twain on the Country Music Awards, appeared on The Kelly Clarkson Show, and have recorded with legendary country music producer Nathan Chapman. Each brings their own unique flavor to the group, from style to music abilities.
Rissi Palmer
She released her self-titled debut album with hit singles, “Country Girl,” “Hold On To Me,” and “No Air,” and has since performed at The White House, New York's Lincoln Center, and the Grand Ole Opry. She’s also shared stages with country and pop music heavy-hitters including The Eagles, Charley Crockett, and Taylor Swift. Taking things to the advocacy level, she launched her own radio show Color Me Country with Rissi Palmer on Apple Music Country and created the Color Me Country Artist Grant Fund to support newbie country artists of color to reach their entertainment industry dreams.
C Brandon / Contributor/Getty Images
Yola
A U.K.-bred country music artist, this singer and actress was nominated for multiple Grammys for her 2019 debut album, Walk Through Fire, including Best Americana Album. Her 2021 album, Stand For Myself, mixes country and soul with intriguing and relatable visuals. She also magnificently starred as Rosetta Thorpe in the 2023 Elvis biopic, a film whose soundtrack was an American Music Award winner.
Mickey Guyton
A modern-day pioneer in her own right, Mickey Guyton was the first Black woman to be nominated in the Best Country Solo Performance category at the Grammy Awards in 2021, and, that same year, she became the first Black woman to co-host the Academy of Country Music Awards. Her song, “Black Like Me,” released in the wake of the George Floyd protests and the Black Lives Matter movement, added more to her legacy of being a leader and advocate in country music.
Brittney Spencer
This newbie artist in the game has given us strong previews of her talent, releasing two EPs and receiving Country Music Awards and Country Music Television award nominations. Elektra signed her to a deal in 2022, and this year, she released her debut album, My Stupid Life, which has been described by one Rolling Stone reviewer as “one of the most convincing country statements in a while.”
Reyna Roberts
The self-proclaimed "Princess of Outlaw Country," is serving soul, sass, and style with her music, with a debut album titled, Bad Girl Bible, Volume 1, sparking intrigue and fan support. Her more than 300,000 followers on IG rally behind her, as she campaigns for big-ticket performances that we are sure, will be in her future.
Chapel Heart
Sisters Danica and Devynn Hart have joined musical forces with cousin Trea Swindle as a country music trio, and found early viral success performing on “America’s Got Talent.” In 2021 the group was inducted into Country Music Television’s “Next Women of Country,” and they’ve been honored as “International Group of the Year” as well as “International Song of the Year” for the single “You Can Have Him Jolene” in Scotland. They have been nominated for several British CMAs including “Group of the Year” and “Album of the Year” for their second album release The Girls Are Back In Town.
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Featured image by Emma McIntyre / Staff/Getty Images